Contact Us

Travel Insurance for Surf, Snow, Fish, Dive, Golf and all Adventure Holidays

If you have any queries or require further assistance please don't hesitate to contact us, as one of our team will be happy to help you. STI Surf Travel Insurance offers discount on travel insurance premiums for surfers and non-surfers

Surf Travel Insurance Contact Details

Email:      info [at] surftravelinsurance.com.au
Phone:    +61 1300 992 543 
Mob:       +61 0408 069 869 
STI Surf Travel Insurance 
P.O. Box 97, Burleigh Heads, 
Queensland, 4220 Australia

World Nomads Contact Details

US and Hawaiian Residents

Phone Toll-Free (within the US and CAN):+1-844-207-1930
or Direct (collect): +1-816-905-3963

Medical Emergency

+1-855-878-9588 (toll free within the US and Canada)

+1-603-328-1329 (toll free outside the US and Canada)

24 hours a day, 7 days a week.

Email: wnclaims [at] tripmate.com

SureSave World Assistance Contact Details

Australian Residents

Customer Service:             Ph: 1300 787 376 
From outside Australia      Ph: +61 2 9234 3111 
Pre-Existing Medical:         Ph: 1300 763 872 
Email:                                 info [at] suresave.com.au
Fax:                                   +61 2 2934 3199 

World Nomads Contact Details

Brazilian Residents

Customer Service phone (sales / service) 0800 761 61 61 0800-275-8585 (Hearing impaired service)

SAC - Informações & Pré-vendas 0800 761 61 61 0800 275 8585 (Deficientes Auditivos e de Fala)

Opening hours (except holidays): Monday to Friday from 8h to 20h and Saturday from 8h to 18h.

Hearing impared service available 24 hours a day, 7 days a week.

Email: travel.brasil [at] br.zurich.com

French Residents

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com 

French Polynesian Residents

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com 

Portuguese Residents

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com 

New Zealand Residents

If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia

From overseas:

Phone: +61 2 8263 0470; or

Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)

From within Australia:

Phone: 1800 622 210

SMS: +61 4 1720 4602

Email: assist [at] worldnomads.com

South African Residents

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com 

Indonesian Residents

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com 

Japanese Residents

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com 

Residents of all other countries

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com 

World Nomads is supported by various underwriters throughout the world depending on your country of residence.

STI Surf Travel Insurance/ Global Surf Travel Pty Ltd ABN 79 083 338 649 AR 299807 and SureSave Pty Limited ABN 82 137 885 262 AR339902, are Authorised Representatives of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173, AFS Licence No. 308461 (nib Travel Services). This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from us. This insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441).