Contact Us

Travel Insurance for Surf, Fish, Dive, Snow & Golf Sporting Adventure Holidays

If you have any queries or require further assistance please don't hesitate to contact us, as one of our team will be happy to help you. STI Surf Travel Insurance offers discount on travel insurance premiums for surfers

Email:      admin [at]
Phone:    07 5508 2658 
Mob:       0408 069 869 
STI Surf Travel Insurance 
P.O. Box 97, Burleigh Heads, 
Queensland, 4220 Australia

SureSave Travel Insurance Contact Details

Australian travellers policies by SureSave, are Authorised Representatives of nib Travel Services and this insurance is underwritten by XL Insurance Company SE, Australia branch 

Customer Service:             Ph: 1300 787 376 
From outside Australia      Ph: +61 2 9234 3111 
Pre-Existing Medical:         Ph: 1300 763 872 
Email:                                 info [at]
Fax:                                   +61 2 2934 3199 


For 24 hour emergency assistance, nib International Assistance will be there to help you.
From anywhere in the world, call: +61 2 9234 3113 or +61 2 8256 1513. Call reverse charges via the local operator to avoid call costs.
Or send a text message (SMS) to: +61 417 342 076 (network operator rates apply). 
Speciality Assist can coordinate medical evacuation and repatriation for those travellers who become suddenly ill or seriously injured whilst travelling abroad.


Ph: 1300 625 229 
Email: claims [at]

Making a Claim

Please contact us on 07 5508 2658 for a claim form.

For medical, hospital or dental claims, contact SureSave as soon as practicable.
For damage to or loss of your luggage and personal effects, report it immediately to the police and obtain a written report. For damage or misplacement of your luggage and personal effects, caused buy any service provider, report it to an appropriate official and obtain a written report, including any offer of settlement they may make.

You must give SureSave notice of your claim as soon as possible by completing the Claim Form. You can either type directly into it to complete it, (before printing it and signing it) OR print it off and complete it by hand. You must post this form together with supporting documentation within 30 days of your return to: SureSave Travel Claims. PO Box A975, Sydney South, NSW 1235.

If you need assistance they can be contacted by  Ph: 1300 625 229


STI Surf Travel Insurance/ Global Surf Travel Pty Ltd ABN 79 083 338 649 AR 299807 and SureSave Pty Limited ABN 82 137 885 262 AR339902, are Authorised Representatives of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173, AFS Licence No. 308461 (nib Travel Services). This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from us. This insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441).