US Residents Emergency

US Residents

Travel Insurance: Who do I call for emergency help?

This information is for residents of United States

For policies purchased on or after 1 January 2020:
Contact Generali Global Assistance:
Telephone: +1 954-334-8143 (Collect outside the US)
+1 877-289-0968 (Toll-free in the US and Canada)

For policies purchased before 1 January 2020:

One Call Worldwide Travel Assistance Services

Call One Call Worldwide Travel Assistance Services available 24 hours, 7 days a week, 365 days a year from anywhere in the world:

Telephone: +1-855-878-9588 (toll free within the US and Canada)

Telephone: +1-603-328-1329 (toll free outside the US and Canada)

Telephone: +1-603-328-1384 (Collect)


1. What if I require emergency assistance?

Medical Emergency: Contact 911 or the local authorities right away if you are experiencing a medical emergency. Once you’re in a safe location and receiving medical treatment, contact One Call as soon as possible so that One Call can immediately begin monitoring your medical care to ensure you’re getting the care you need for your medical emergency. One Call can also connect with Trip Mate, your plan administrator, to confirm your travel insurance benefits. If you’re experiencing a medical emergency, it is much easier to obtain all required medical information while you’re being treated by a physician. One Call requires completed medical reports and certain fit to travel data (aka a Fit to Fly form) to ensure you are in good hands and safe enough to travel home. One Call can also assist with Doctor Referrals and travel-assistance emergencies as well.

Travel Emergency: If you’re experiencing a travel emergency, contact One Call. One Call will work with their in-house travel agent for assistance in locating emergency flights. One Call has local resources throughout the world, so even if you’re in a remote location, contact One Call for assistance during any emergency … and the sooner the better. The most important thing to remember is to contact One Call as soon as possible in the event you are experiencing a medical, travel or security emergency while traveling. And whatever your emergency, One Call can assist you in the native language of whichever country you’re traveling in. Translators are standing by.

2. At what point should I contact One Call if I am having a medical emergency?

One Call is not a first responder. If you require urgent medical treatment, contact the local first responders to seek medical attention as soon as possible. Once you’re receiving treatment, contact One Call. It’s best to contact One Call as soon as medically possible in order for One Call to be involved right away. The medical situation can be monitored and One Call can establish communication with the hospital. Depending on the severity of the medical emergency, One Call may have to schedule and conduct doctor-to-doctor consultations to ensure the traveler is receiving appropriate medical care. One Call will also collect regular medical reports to be reviewed by the One Call Medical Team, available around the clock. The One Call Medical Team will determine the safest medically necessary method of transport once the patient is deemed fit to travel.

3. What if I am traveling in a remote location, and I am having a difficult time reaching One Call, or getting my documentation back to them?

One Call has the ability to receive local and collect calls, SMS, fax, and email. If the traveler can’t get in touch with One Call, or vice versa, One Call has local offices around the world to assist. One Call will work with hospital staff, hotel staff, tour leaders, family members back home, and the travelers to determine the best way to communicate with the insured.

4. Who is able to open contact One Call to open a case?

Anyone capable of providing the basic information regarding the injured or ill traveler can open a case. The caller should be prepared to provide basic demographic information such as the patient’s name, age and contact information. The tour leader, traveling companion, travel agent, parent/family member at home, hospital, or even the traveler themselves can call to notify One Call of a new case or provide updates throughout the case. One Call can only release updates on a patient to those designated by the patient on his/her medical release authorization, due to patient privacy laws.

5. For what assistance can I contact One Call?

One Call can be contacted to assist with anything from finding a hotel, making a restaurant reservation, passport replacement assistance, or to arrange an emergency medical evacuation via air ambulance. Any travel assistance, medical assistance, or concierge request, One Call has the capability to assist with any travel problem – big or small, domestically or across the globe.

Benefits herein are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all coverage’s and services. This advertisement does not constitute or form any part of the Certificate / Policy or any other contract of any kind. This plan is underwritten by: Nationwide Mutual Insurance Company and affiliated companies, Columbus, OH. Benefits are administered by: Trip Mate, Inc. (in CA & UT, dba Trip Mate Insurance Agency), 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-844-207-1930 and 24-Hour Assistance Services are provided by One Call Worldwide Travel Services Network. CONDITIONS AND LIMITATIONS -Please Note: Plan benefits, limits, and provisions may vary by state jurisdiction. Certain limitations and exclusions apply and are detailed in the Certificate / Policy. Please review your Certificate / Policy for complete policy details, which may include coverage variations and specific wording applicable to your state of residence. If you purchase this plan and you are not satisfied with your plan for any reason, you may return the Plan Certificate / Policy and the Confirmation / Declaration within 10 days of receipt and your plan payment will be refunded, provided you have not filed a claim or departed on your trip.

Global Surfers

US Residents Emergency has partnered up with Surf Travel Insurance to provide their Global surfing friends specific surfing travel insurance. Surf Travel Insurance provides Standard or Explorer Travel Insurance Plans online from World Nomads to surfers from over 140 countries, who are planning an international surf trip or have already left.

Although we cover over 140 countries, residents of the USA, UK, Europe, Brazil, Hawaii and New Zealand to name a few, have purchased these policies. You can buy, extend and claim online, even after you've left home. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

Global Surfers Click Here​

Get Cover For COVID-19 Here

Unlike many other companies, our insurer World Nomads does not have an endemic or pandemic exclusion for policies purchased by U.S. residents, which means that you may make claims arising from the COVID-19 for the benefits specified in your policy.

Maybe you’re living in Hawaii waiting for the next epic swell to hit Fiji, perhaps escaping the Californian lifestyle for long empty barrels in Indonesia or thinking of snowboarding down a white picturesque mountain slope in Europe. Wherever you live or where you want to go, consider Surf Travel Insurance for your next trip! The original surf travel insurance provider offering Global surfers cover while surfing.   On and Off the water.

Current Travel Alerts

Traveling? We have the insurance to suit!

Surf Travel Insurance assists surfers and non-surfers from popular surfing destinations, including America, Hawaii, Australia, Brazil, Japan, France, Spain, Portugal including South Africa, South America, Pacific/Asia and Europe who need to escape the local crowds for new adventures and empty barreling waves with self-confidence on and off the water. World Nomads, provide global, reliable and flexible cover for world travelers with buy and claim online!

Why Surf Travel Insurance?

STI are the global leaders in surf and snowboard travel insurance and specialist for surfing popular and remote destinations. STI global agents based in Hawaii and Australia, provide direct access to Hawaiian, American and Australian citizens including Global Surfers from 140+ countries worldwide. As surfers, we understand a surfer’s lifestyle and passion while providing insurance products to suit their individual and family needs.

U.S & Global Surfers


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Need Insurance? We have you covered.

Overseas Travel

Overseas Travel

If your overseas trip includes adventure, working or just getting away, choose from a range of products to suit your travel needs including custom planning.

Single, Couples and Family

Single, Couples and Family

Traveling on your own, maybe with your partner or need to take the family, don’t forget the children with dependent kids under 25 are free.

Groups Travel

Groups Travel

STI can assist in customized travel insurance to suit the groups individual needs for any global surf and snowboard adventure.

Working Overseas

Working Overseas

Working Overseas! Choose one of our insurance products with individual and family medical and repatriation cover, while working overseas.

Volunteering Overseas Cover

Volunteering Overseas Cover

At World Nomads, our travel insurance allows you to participate in a range of volunteer activities and vacations, from summer teaching programs to clean water projects.

Surfing Cover

Surfing Cover

Planning a surfing holiday, whether you are learning to surf through to being experienced enough to confidently drop into hollow reef breaks, surfing has its risks and that’s why it’s important to stay safe in the line-up.

Snowboarding Cover

Snowboarding Cover

Whether your snowboarding or Skiing at a resort, or planning to go off the beaten track in the back country or even heli-ski, you’re here because you need reliable travel insurance.

Sailing Cover

Sailing Cover

If sailing is on your ‘to do’ list, it’s as simple as adding ‘sailing’ when getting a quote online. You will need to know a bit about where you’ll be sailing though, e.g. in coastal or international waters.

Motorbike and Moped

Motorbike and Moped

Plan on riding a motorbike or moped while overseas, whether just casually or as your main mode of transport, there’s cover under the policy if you’re properly licensed to ride.

Trekking and Hiking Cover

Trekking and Hiking Cover

The Standard and Explorer plans can cover you while hiking or trekking. If you want to go on a mountaineering adventure then there’s cover for this too under the Explorer Plan only.

Scuba Diving Cover

Scuba Diving Cover

Calm waters, crystal clear visibility and a bulletproof dive plan might make for the perfect underwater adventure, but accidents can happen, even to the most experienced divers.

Surfing Olympics

Surfing Olympics

Planning on attending and following the first Surfing Olympics in Japan, the WSL and QS events or just supporting your local boardriders club. Benefits for single, couples and families while supporting your country, club and athlete.

Telo Island SIEEP 26/08/2013
A reported head trauma was reported which activated an air-ambulance with neurosurgeon onboard for the flight transfer. Air Ambulance was activated for this case and Patient was transferred to Singapore hospital for emergency surgery. The time line was under 6hrs to get patient to Singapore Hospital including: time for Refuelling air-ambulance, Clearance and Immigration requirements. Please note this procedure was in half the time estimated originally, due to improved remote airfields and air-ambulances.
Monika | Operations Coordinator
We have developed an internal database of providers for our team to use on cases with quick reference to hospitals/clinics as well as other providers (ground transfers, hotels, local agents etc). As soon as our team are activated on a case, we review our database for the closest facility that we can refer to. Our business partners are trusted providers who offer local knowledge as well as the ability to obtain crucial information (medical reports), as well as guarantee payments on our behalf, ultimately a seamless class for our travellers so that they are not out of pocket.
Lisa | Operations Manager

Worldwide Emergency Services

All policies cover emergency medical and evacuation expenses. For medical evacuation, customer’s needs to contact their country of residence emergency assistance team to assist with co-ordination

Already Overseas

With World Nomads, you can buy a policy online, anytime, from anywhere in the world. If you buy a policy while traveling, waiting periods, conditions and restrictions on cover do apply. This means you may have to wait up to 36 hours for full cover to apply and certain benefits (like pre-trip cancellation) may not apply as you’ve already left your home country. However, most policies can cover you straight away if you’re injured in an accident after you buy a policy. Your policy wording will have full details to understand the cover, limits and exclusions.

Surfboard Equipment

With World Nomads, Surfboards are covered under most policies for damage or loss whilst in transit, but not covered for damage whilst in use

Winter Sports Equipment

With World Nomads, Snowboards and skis are covered under most policies for damage or loss whilst in transit, but not covered for damage whilst in use

Electronics and Cameras

With World Nomads, Electronics and Cameras are generally covered for damage and theft, however, some policies can cover loss. Limits and benefits vary with each policy

Personal Items

With World Nomads, Personal items are generally covered for damage and theft, however, some policies can cover loss. Limits and benefits vary with each policy

Working and Studying Overseas

Policies, usually cover manual and non-manual work, volunteer etc. Each policy is different and may require additional premium to be paid for more risky types of work. Studying overseas is covered under all policies

Pre-Existing Medical Conditions

With World Nomads, Pre-Existing Medical Conditions have limited cover under some policies, no pre-ex assessment