Serious Incident Emergency Evacuation Procedure
Why Surf Travel Insurance?
At Surf Travel Insurance, our customer’s health and wellbeing On and Off the Water has always been the core of our business.
In 2013, STI Surf Travel Insurance mobilised (SIEEP) a Serious Incident Emergency Evacuation Procedure with Speciality Assist and WE Assist emergency services to provide a comprehensive medical evacuation plans for serious medical emergencies.
STI collaborates with leading surf charter operators, resorts and surf camps while co-ordinating with insurance emergency services to develop pre-planned EVAC procedures for surfers in remote surfing destinations with comprehensive medical evacuation plan for serious medical emergencies around the Mentawai’s, Telo, Sumatra, Banyaks, Nias, Bali, Maldives, and Fiji Islands for surf charters and resorts.
- STI collaborates with leading surf charter operators, resorts and surf camps.
- We co-ordinate with insurance emergency services to develop pre-planned EVAC procedures for surfers in remote surfing destinations.
- Including comprehensive medical evacuation plan for serious medical emergencies around the Mentawai’s, Telo, Sumatra, Banyaks, Nias, Bali, Maldives, and Fiji Islands for surf charters and resorts.
Surf Travel Insurance provides specific surf, fish, snow and adventure travel insurance cover for international and domestic trips. Contact with our specialist consultants today for individual’s, family and groups - comprehensive travel cover solutions for adventure travel.
We have developed an internal database of providers for our team to use on cases with quick reference to hospitals/clinics as well as other providers (ground transfers, hotels, local agents etc). As soon as our team are activated on a case, we review our database for the closest facility that we can refer to. Our business partners are trusted providers who offer local knowledge as well as the ability to obtain crucial information (medical reports), as well as guarantee payments on our behalf, ultimately a seamless class for our travellers so that they are not out of pocket.
Lisa | WE.Assist Operations Manager
Telo Island SIEEP 26/08/2013
A reported head trauma was reported which activated an air-ambulance with neurosurgeon onboard for the flight transfer. Air Ambulance was activated for this case and Patient was transferred to Singapore hospital for emergency surgery. The time line was under 6hrs to get patient to Singapore Hospital including: time for Refuelling air-ambulance, Clearance & Immigration requirements. Please note this procedure was in half the time estimated originally, due to improved remote airfields and air-ambulances.
Monika | Operations Coordinator