Serious Incident Emergency Evacuation Procedure
Why Surf Travel Insurance?
At Surf Travel Insurance, our customer’s health and wellbeing On and Off the Water has always been the core of our business.
In 2013, STI Surf Travel Insurance mobilised (SIEEP) a Serious Incident Emergency Evacuation Procedure with WE Assist now called nib International Assistance to provide a comprehensive medical evacuation plans for serious medical emergencies.
STI collaborates with leading surf charter operators, resorts and surf camps while co-ordinating with insurance emergency services to develop pre-planned EVAC procedures for surfers in remote surfing destinations with comprehensive medical evacuation plan for serious medical emergencies around the Mentawai’s, Telo, Sumatra, Banyaks, Nias, Bali, Maldives, and Fiji Islands for surf charters and resorts.
- STI collaborates with leading surf charter operators, resorts and surf camps.
- We co-ordinate with insurance emergency services to develop pre-planned EVAC procedures for surfers in remote surfing destinations.
- Including comprehensive medical evacuation plan for serious medical emergencies around the Mentawai’s, Telo, Sumatra, Banyaks, Nias, Bali, Maldives, and Fiji Islands for surf charters and resorts.
Surf Travel Insurance provides specific surf, fish, snow and adventure travel insurance cover for international and domestic trips. Contact with our specialist consultants today for individual’s, family and groups - comprehensive travel cover solutions for adventure travel.
We have developed an internal database of providers for our team to use on cases with quick reference to hospitals/clinics as well as other providers (ground transfers, hotels, local agents etc). As soon as our team are activated on a case, we review our database for the closest facility that we can refer to. Our business partners are trusted providers who offer local knowledge as well as the ability to obtain crucial information (medical reports), as well as guarantee payments on our behalf, ultimately a seamless class for our travellers so that they are not out of pocket.
Lisa | WE.Assist Operations Manager
Telo Island SIEEP 26/08/2013
A reported head trauma was reported which activated an air-ambulance with neurosurgeon onboard for the flight transfer. Air Ambulance was activated for this case and Patient was transferred to Singapore hospital for emergency surgery. The time line was under 6hrs to get patient to Singapore Hospital including: time for Refuelling air-ambulance, Clearance & Immigration requirements. Please note this procedure was in half the time estimated originally, due to improved remote airfields and air-ambulances.
Monika | Operations Coordinator
STI Surf Travel Insurance/ Global Surf Travel Pty Ltd ABN 79 083 338 649 AR 299807 and SureSave Pty Limited ABN 82 137 885 262 AR339902, are Authorised Representatives of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173, AFS Licence No. 308461 (nib Travel Services).
This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from us. This insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441).