Making a travel insurance claim

Making a travel insurance claim

SureSave World Assistance, hope whatever has happened didn't ruin your holiday.

If unfortunately this has happened and you need to make a claim, please do the following:

Step 1:                 

  • Read SureSave World Assistance, claims guide
  • Check out SureSave World Assistance, What to do when section for a checklist of what to do
  • (and what to collect) if something happens before or during your trip.

Step 2:                 

  • Gather your documents
  • To settle your claim SureSave World Assistance, are going to need certain documents. The following
  • checklist will help you assemble the documents required and help you complete your claim so
  • SureSave World Assistance suggests you get these together first.

Step 3:                 

  • Download & complete a claim form.
  • Please download a claim form.
  • In order for SureSave World Assistance to process your claim quickly it's important that you complete
  • all the relevant sections of this form with as much detail as you can.
  • 5 tips to better claims
  • Complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • Make sure you sign the claims form
  • Make sure you send us all of your supporting documents
  • If in doubt, tell SureSave World Assistance more not less
  • If posting your claim, take copies of everything and send it recorded delivery

Step 4:                 

  • Send SureSave World Assistance, your claim
  • Please check through your form thoroughly then send your completed claim form together with original
  • supporting documents and keep a copy for your records.
  • The fastest way to submit a claim is by email:
  • Scan or photograph all pages of your claim form
  • Scan or photograph all supporting documents
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with
  • your policy number as the subject
  • Email the claim to: claims [at]
  • Alternatively, mail your documents to:
  • SureSave Travel Claims
  • Po Box A975
  • Sydney South, NSW 1235

Contact number: 1300 625 229


Surf Travel Insurance ABN 79083338649 AR 299807, is an Authorised Representative of Cerberus Special Risks Pty Limited ABN 81 115 932 173, AFS Licence No 308461 (Cerberus).

This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement. This insurance is underwritten by certain underwriters at Lloyd's.