Making a travel insurance claim

Making a travel insurance claim

SureSave World Assistance, hope whatever has happened didn't ruin your holiday.

If unfortunately this has happened and you need to make a claim, please do the following:

Step 1:                 

  • Read SureSave World Assistance, claims guide
  • Check out SureSave World Assistance, What to do when section for a checklist of what to do
  • (and what to collect) if something happens before or during your trip.

Step 2:                 

  • Gather your documents
  • To settle your claim SureSave World Assistance, are going to need certain documents. The following
  • checklist will help you assemble the documents required and help you complete your claim so
  • SureSave World Assistance suggests you get these together first.

Step 3:                 

  • Download & complete a claim form.
  • Please download a claim form.
  • In order for SureSave World Assistance to process your claim quickly it's important that you complete
  • all the relevant sections of this form with as much detail as you can.
  • 5 tips to better claims
  • Complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • Make sure you sign the claims form
  • Make sure you send us all of your supporting documents
  • If in doubt, tell SureSave World Assistance more not less
  • If posting your claim, take copies of everything and send it recorded delivery

Step 4:                 

  • Send SureSave World Assistance, your claim
  • Please check through your form thoroughly then send your completed claim form together with original
  • supporting documents and keep a copy for your records.
  • The fastest way to submit a claim is by email:
  • Scan or photograph all pages of your claim form
  • Scan or photograph all supporting documents
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with
  • your policy number as the subject
  • Email the claim to: claims [at]
  • Alternatively, mail your documents to:
  • SureSave Travel Claims
  • Po Box A975
  • Sydney South, NSW 1235

Contact number: 1300 625 229