How to Claim

How to Claim

While you're overseas

Medical, hospital and dental claims

For medical, hospital or dental claims contact SureSave World Assistance as soon as practically possible. Call +61 2 9234 3113 or +61 2 8256 1513 (reverse charge from overseas) or 1300 787 376 (within Australia) at any time.

  • While you're overseas
  • Report lost, stolen or damaged belongings
  • Report the loss or theft of your luggage and personal effects to the local police immediately.
  • Report damage or misplacement of your luggage and personal effects, caused by the airline or any other operator or accommodation provider, to an appropriate official.
  • Ensure you obtain a copy of the official report to support your claim (including any offer of settlement made to you).

Please refer to the SureSave Product Disclosure Statement Documents for more information about what you need to do to make a claim.

When you get home

Your travel insurance claim may require different supporting documentation (e.g. medical reports, invoices, purchase receipts, and/or police reports)

To make a travel insurance claim, visit or call on 1300 787 376 or +61 2 9234 3113 or +61 2 8256 1513

Remember you must submit full details of your claim within 30 days of your return home.