Global Emergency Services

Be prepared.

So that World Nomads Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

Find the right Emergency Assistance team

US residents

Australian residents

European residents

Brazilian residents

Canadian residents

UK residents 

Irish residents

New Zealand residents

Chinese residents

Residents of all other countries

US residents

(Your World Nomads policy is backed by Nationwide)

Call One Call Worldwide Travel Assistance Services available 24 hours, 7 days a week , 365 days a year.

Telephone: +1-855-878-9588 (toll free within the US and Canada)

Telephone: +1-603-328-1329 (toll free outside the US and Canada)

Telephone: +1-603-328-1384 (Collect*)

Email: onecall [at] oncallinternational.com (subject: World%20Nomads%20Assistance)

Australian residents

If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia

From overseas:

Phone: +61 2 8263 0470; or

Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)

From within Australia:

Phone: 1300 787 375

SMS: +61 4 1720 4602

Email: assist [at] worldnomads.com

You can ask the local operator to connect you reverse charges, or claim your call costs later.  You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE, Australia branch. For policies purchased before 1 August 2019 your policy is underwritten by certain underwriters at Lloyd’s.

European residents

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8008 or +353 21 237 8003  (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com 

Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE. For policies purchased between 17 January 2019 and 31 July 2019: Your policy is underwritten by Lloyd’s Insurance Company SA. For policies purchased between 2 December 2018 and 16 January 2019: Your policy is underwritten by certain underwriters at Lloyd’s.
 

For policies purchased before 2 Dec 2018, your World Nomads policy is backed by Bupa Global Travel:

Call the multilingual Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:

Phone: +45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)

SMS: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)

Email: emergency [at] ihi.com (subject: World%20Nomads%20Assistance)

Brazilian residents

(Your World Nomads policy is provided through Zurich Insurance Group)

Call the assistance team at Zurich (WT Assist). They're available 24 hours a day, 7 days a week and have Portuguese language assistants:

Phone: +1 877-660-2844 (from anywhere in the world)

Phone: (11) 2526-9312 (from Brazil); or

Whatsapp: +57 316 851-0533

Email:assistance [at] wt-assist.com

Canadian residents

(Your World Nomads policy is backed by AIG)

Call the assistance team at Travel Guard. They're available 24 hours a day, 7 days a week:

Phone: +1 866 878 0192 (toll-free from Canada and the Continental US); or

Phone: +1 416 646 3723 (collect from anywhere else in the world)

Email:medicalsp [at] travelguard.com (subject: World%20Nomads%20Assistance)

UK residents

For policies purchased on or after 1 Nov 2018:

Call our assistance team. They're available 24 hours/7 days.

From overseas:

Phone: +353 21 237 8005 or +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

From within the UK:

Phone: 0800 260 5081

Email: assist [at] worldnomads.com 

Note: For policies purchased on or after 1 August 2019, your policy is underwritten XL Catlin Insurance Company UK Limited. For policies purchased between 1 November 2018 and 31 July 2019 your policy is underwritten by certain underwriters at Lloyd’s.

For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream:

Call the assistance team at Specialty Assist. They're available 24 hours/7 days.

Phone: +44 20 7183 3751 (Call via an operator reverse charges*. Not toll free.)

Phone: 020 7183 3751 (from the UK)

Email: assistance [at] mstream.co.uk (subject: World%20Nomads%20Assistance)

Irish residents

For policies purchased on or after 1 Nov 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8003 or +61 2 8263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

From within Ireland:

Phone: 1800 903 008

Email: assist [at] worldnomads.com 

Note: For policies purchased on or after 1 August 2019, your policy is underwritten by XL Insurance Company SE. For policies purchased between 17 Jan 2019 and 31 July 2019, your World Nomads policy is backed by Lloyd’s Insurance Company SA. For policies purchased between 1 November 2018 and 16 January 2019, your World Nomads policy is backed by certain underwriters at Lloyd’s.
 

For policies purchased before 1 Nov 2018, your World Nomads policy is backed by Millstream:

Call the assistance team at Specialty Assist. They're available 24 hours/7 days.

From overseas:

Phone: +44 20 7183 3751 (Call via an operator reverse charges*. Not toll free.)

From within the UK:

Phone: 020 7183 3751

Email: assistance [at] mstream.co.uk (subject: World%20Nomads%20Assistance)

New Zealand residents

(Your World Nomads policy is backed by certain underwriters at Lloyd's)

If it's an emergency, call our Emergency Assistance Team 24/7 based in Sydney, Australia

From overseas:

Phone: +61 2 8263 0470; or

Phone: +61 2 8292 1470 (reverse charges* via an operator from anywhere in the world)

From within Australia:

1800 622 210

SMS: +61 4 1720 4602

Email: assist [at] worldnomads.com

Chinese residents

For policies purchased after 2 Dec 2018, your policy is arranged and managed by AXA:

Call AXA. They're available 24 hours a day, 7 days a week:

Phone:+86 10 8468 5628 

Webchat: https://www.axatp.com/service/ 

For policies purchased before 2 Dec 2018, your World Nomads policy is backed by Bupa Global Travel:

Call the Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:

Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)

Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)

Email: emergency [at] ihi.com (subject: World%20Nomads%20Assistance)

Residents of all other countries

For policies purchased on or after 2 Dec 2018:

Call our assistance team. They're available 24 hours/7 days.

Phone: +353 21 237 8009 oror +353 21 237 8003 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll free. Call costs are claimable.)

Email: assist [at] worldnomads.com  

Note: For policies purchased on or after 2 December 2018 your policy is underwritten by nib Travel Services Limited (formally known as Nomadic Insurance Limited).

For policies purchased before 2 Dec 2018, your World Nomads policy is backed by Bupa Global Travel:

Call the multilingual Bupa Global Assistance team in Denmark. They're available 24 hours a day, 7 days a week:

Phone:+45 70 23 24 61 (calls are not toll free. You can claim your itemised call costs)

Text message: +45 42 41 30 00 (include your policy number in the text message. No phone calls.)

Email: emergency [at] ihi.com

*Reverse charges/collect calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you.