Who you're dealing with - You can rely on QBE
Who Underwrites the Surf Travel insurance policies? You deal directly with QBE Travel Insurance (the underwriter) on their secure website, with NO Third party links.
QBE design and underwrite the products they sell, they manage their customers claims from end to end and they provide support when you need it the most.
Founded in 1886, QBE Insurance Group is one of the top 25 insurers and reinsurers worldwide. Australian owned QBE has operations in 47 countries with more than 13,000 employees worldwide.
Your policy is a contract of insurance between you and
QBE Insurance (Australia) Limited
You pay QBE the premium, and in return they provide you with cover under the travel plan you have chosen. Your contract consists of:
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The terms and conditions
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The section in the Schedule of Benefits which relates to the travel plan you have chosen
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Your Certificate of Insurance, which will show the travel plan you have chosen
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Any additional options
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Any written endorsements we give you
Together these documents make up your policy
It is important that you read your policy carefully, and keep the booklet in a safe place for future reference
If you have any questions regarding your policy, please telephone our Customer Service Centre on 1300 555 017 or email travel.service@qbe.com. Please note that calls to QBE will be recorded for training and verification purposes.
You should read the Product Disclosure Statement (Part 1 of the booklet) including; Duty Of Disclosure, Privacy Policy and Dispute Resolution. The Policy Wording (Part 2 of the booklet) for detailed information about the benefits, exclusions and circumstances. The Financial Services Guide (Part 3) explains the kind of financial services we offer and; Section K - Making a Claim for information regarding all claims.
How the QBE Travel Insurance is arranged:
 QBE is the Product Issuer of Travel Insurance and have prepared the brochure that contains the following sections which provide:
PART 1 - information about this travel insurance product Product Disclosure Statement - (PDS)
PART 2 - the detailed terms and conditions (Policy Wording)
PART 3 - information about the financial service being provided to you by our Distributor (Financial Services Guide - FSG)
This policy is underwritten by QBE Insurance (Australia) Limited AFS L239545 and issued to you by our Distributor.
The PDS is designed to assist you in your decision to purchase QBE Travel Insurance. It contains information about key benefits and significant features. Any advice in this document is of a general nature only and has not considered your objectives, financial situation or needs. The PDS also contains important information about your rights and obligations.
QBE's contact details are:
CUSTOMER SERVICE
Toll Free
1300 555 017
Fax
Fax: (03) 8523 2977
Email
travel.service@qbe.com
CLAIMS
Toll Free
1300 555 017
Fax
Fax: (03) 8523 2723
Email
travel.claims@qbe.com
MEDICAL SERVICES
Toll Free
1300 555 017 pre sales
Phone
(03) 8523 2743
Medical Appraisal Fax
(03) 8523 2961
ASSIST
Phone
(03) 8523 2800 (within Australia)
Fax
(03) 8523 2815
Toll Free
1300 555 019
Email
qbeassist@qbe.com
QBE ASSIST can assist you with:
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 Guaranteeing payment of hospital and medical bills
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 Repatriation to Australia after an accident or illness
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 Rescheduling of disrupted travel plans
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 Replacement of lost tickets, passports or travel documents
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 Arrangement of emergency transfer of funds
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 Urgent messages to your family or travel agent
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 Interpreters in non English speaking overseas hospitals
Where relevant all services are subject to a claim being accepted under the policy. When you call ASSIST, they will need to know: Your insurance certificate no. and the telephone number to contact you.
QBE Assist/Omega 24/7 worldwide medical and emergency travellers assistance
QBE Assist is a team of high trained medical and insurance specialists, ready 24 hours a day, 7 days a week to help travellers in case the unexpected happens during their travels.
Airport closures; lost or stolen documents; missing luggage all add up to frustration and anxiety when travelling.
QBE Assist can coordinate medical evacuation and repatriation for those travellers who become seriously injured or ill whilst travelling abroad.
Making a Claim
Travel claims can be lodged 24/7, anytime from anywhere around the world. Claims can be lodged whilst you are away or on your return home. Need to make a travel claim. click here
If you are unsure of any aspect of the policy, please contact Greg or Sue by email or phone STI Surf Travel Insurance on: 07 5508 2658 or ask QBE Phone: 1300 555 017
QBE Travel Insurance Plans
offer cover for surfers plus their shortboards, longboards, and S.U.P's 'WHILST IN USE'
Surf Camps ... Surf Tours ...
Surf Boat Charters
Cruising Cover
'NEW' - Additional Benefit for cruising
cover worldwide is now 'FREE' on QBE International Travel Plans

Suitable for scheduled surf boats and yachts charter
STI Surf Travel Insurance's aim is to promote the best value comprehensive surf travel insurance, while providing the best air to land EVAC for medical and emergency assistance with 24hr 365 days cover worldwide. STI Surf Travel Insurance offers you a choice of QBE Travel Plan options. It is up to you to choose the cover best suited to your needs.
MATTERS YOU SHOULD KNOW
Cooling off Period ... If, having purchased the policy, you want to return it, you can do so within 21 days of receiving the Certificate of Insurance and obtain a full refund, provided no claim has been made and your trip has not commenced. The Cooling Off Period does not apply to policy or trip extensions.
Insurance Disclaimer: Where a person uses this site to purchase travel insurance the following terms, conditions and acceptance criteria apply. Insurance issued by QBE Insurance (Australia) Ltd ABN 78 003 191 035 AFS Licence 239545. Before deciding to acquire any insurance product, you should obtain and consider the relevant Product Disclosure Statement to decide if a policy is right for you. This material contains general information only and may not suit your particular circumstances. Cover limits apply as set out in the policy wording.
Surf Travel Insurance is a trading name of Global Surf Travel Pty Ltd ABN 79 083 338 649 P.O. Box 97 Burleigh Heads. QLD 4220. A distributor of QBE Insurance (Australia) Limited, we do not ask for, nor do we keep any of your personal details or information.
Disclaimer: You understand that the insurance contract is between you and QBE only and that Global Surf Travel Pty Ltd / Surf Travel Insurance is not the insurer of any risk and will not be liable for any damages, loss or claim whatsoever, in connection with the purchase of insurance from QBE Insurance (Australia) Limited.