Surf Travel Insurance for female surfers holidaying overseas and within Australia
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QBE Assist provides worldwide medical and emergency assistance when the unexpected happens and is resourced to respond 24 hours a day, 7 days a week, 365 days a year.

Airport closures; lost or stolen documents; missing luggage all add up to frustration and anxiety when travelling.

QBE Assist can coordinate medical evacuation and repatriation for those travellers who become seriously injured or ill whilst travelling abroad.

QBE design and underwrite the products they sell and manage their customers claims from end to end.
Emergency Assistance
QBE ASSIST (formerly OMEGA) provide emergency assistance and can be contacted by calling +61 3 8805 2800 or one of the free call numbers provided with your policy documentation or by emailing  qbeassist@qbe.com. QBE ASSIST staff can provide you with medical and non medical advice and assist you with information on preventative measures
Contact Telephone Numbers for Assistance
Policy Customer Enquiries Service    
1300 555 017
Claims
1300 555 017
Medical Services
1300 555 017
OMEGA Emergency Services
1300 555 019  
Not all hospitals are like the ones at home.
Imagine being in hospital where appropriate medical facilities are not available. Medical staff that don’t speak English and equipment is limited to a stethoscope and a bandage. Or even just trying to rearrange your disrupted travel plans.
Sometimes you just need help from someone back home.
QBE ASSIST inhouse travellers’ assistance team has been providing assistance to travellers in need since 1992. QBE Assist is a team of trained medical and insurance specialists available 24 hours a day, 7 days a week, 365 days a year. They are able to make decisions about your situation and can provide assistance with things such as:
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Assessing and monitoring your condition after an accident or illness;
•
Medical repatriation, if required;
•
Guaranteeing payment of hospital and medical bills;
•
Rescheduling disrupted travel plans;
•
Replacement of lost tickets, passports or travel documents;
•
Arrangement of emergency transfer of funds;
•
Interpreters in non-English speaking overseas hospitals; and
•
Urgent messages to your family or travel agent.

Providing assistance is not in itself an admission of liability for your claim and where relevant all services are subject to a claim being accepted under the policy.

QBE ASSIST CONTACT DETAILS
Ensure you have your Certificate of Insurance number and contact details with you.
If you are in any of the following countries please use the toll free numbers below:
Austria 0800 291 702
Brazil 0800 891 8401
Canada 1800 665 3870
China North 10800 611 0133
China South 10800 361 0151
Fiji 00800 2149
France 0800 90 5097
Germany 0800 181 7694
Greece 00800 6112 6195
Hong Kong 800 933 877
Indonesia 001 803 61 683
Ireland 1800 552 636
Israel 180 945 6589
Italy 800 875 100		 Japan 00531 616 441
Malaysia 1800 800 428
Netherlands 08000 226 742
New Zealand 0800 441 678
Philippines 1800 1611 0045
Singapore 800 6161 051
South Africa 0800 99 3514
Spain 900 996 167
Sweden 0200 214 612
Switzerland 0800 838 533
Thailand 001 800 611 2885
United Kingdom 0800 899 813
United States 1800 765 8631
If you can’t use the toll free numbers above contact the international operator and ask for a “reverse charge” or “collect” call to 61 + 3 + 8805 2800.
Calls from mobile telephones will be at your cost.
OMEGA
Phone: 61 + 3 + 8805 2800
Fax: 61 + 3 + 8805 2815
email: qbeassist@qbe.com
WITHIN AUSTRALIA
1300 555 019 - OMEGA Emergency Assistance
1300 555 017 - Claims
1300 555 017 - Customer Service
1300 555 017 - Medical Services
Lost Credit Cards / Travellers Cheques?
Due to privacy requirements you need to contact your credit car/travellers cheeque company directly to cancel or replace credit cards and travellers' cheques. Contact the international operator and ask to make a collect call to the approprite phone number.
American Express 61 + 2 9271 8664
Diners Club 61 + 3 + 8643 2210
Visa 1 + 410 = 581 9994
Mastercard 1 + 636 + 722 7111
Before you travel
Subscribe to smartraveller.gov.au to receive travel advice and warnings every time an update is made.For international travel, always confirm the status of your destination with the Department of Foreign Affairs and Trade Register with DFAT
Need to make a travel claim. click here
Travel claims can be lodged 24/7, anytime from anywhere around the world. Claims can be lodged whilst you are away or on your return home.
MATTERS YOU SHOULD KNOW
Cooling off Period ... If, having purchased the policy, you want to return it, you can do so within 21 days of receiving the Certificate of Insurance and obtain a full refund, provided no claim has been made and your trip has not commenced. The Cooling Off Period does not apply to policy or trip extensions.
Insurance Disclaimer: Where a person uses this site to purchase travel insurance the following terms, conditions and acceptance criteria apply. Insurance issued by QBE Insurance (Australia) Ltd ABN 78 003 191 035 AFS Licence 239545. Before deciding to acquire any insurance product, you should obtain and consider the relevant Product Disclosure Statement to decide if a policy is right for you. This material contains general information only and may not suit your particular circumstances. Cover limits apply as set out in the policy wording.
Surf Travel Insurance is a trading name of Global Surf Travel Pty Ltd ABN 79 083 338 649 P.O. Box 97 Burleigh Heads. QLD 4220. A distributor of QBE Insurance (Australia) Limited, we do not ask for, nor do we keep any of your personal details or information.
Disclaimer: You understand that the insurance contract is between you and QBE only and that Global Surf Travel Pty Ltd / Surf Travel Insurance is not the insurer of any risk and will not be liable for any damages, loss or claim whatsoever, in connection with the purchase of insurance from QBE Insurance (Australia) Limited.