We can directly issue or vary QBE travel insurance as the distributor in accordance with the underwriting guidelines. In some cases we may need to arrange for QBE to do this if we are not able to act under the underwriting guidelines.
QBE as the insurer of the product and us as the agent, do not act on your behalf.
We do not have any authority to give you any advice (i.e. recommendation or opinion about the financial product).
We can provide you with factual information on the product to help you decide if it is right for you. The choice is yours. We will never ask you to provide personal information like your bank details, driver's license or passport number. If you are making an online booking through us by phone, and are required to provide us with your credit card details, this will be carried out within a secure browser window.
All information is entered directly to the QBE site and once entered all information is coded and then deleted at the completion of the purchase. We may charge a fee for additional services provided to you after you have been issued with a policy. This may include but is not limited to alterations and other changes to your policy. We will notify you of any fee at the time you make a request for additional services.
If You Have a Complaint
If you ever have a complaint, you should refer the matter to QBE, using the contact details in the Product Disclosure Statement.
QBE has procedures in place to help resolve any issues you may have.